Policies

Processing Time

• Orders typically take 1-3 business days to process. This is just an estimate and doesn't include weekends or holidays.

Shipping Policy

• When your order has been shipped, you will receive an email with tracking information.

• Please note that orders to US destinations may take 1-12 business days from the date that it is shipped out.

Return Policy

• Items must be unworn, unwashed, and have original tags attached. Shoes must be unworn, show no signs of wear, and returned in their original packaging.
  
  

• Items must be free of stains, makeup, deodorant, or wear.
  
  

• Bodysuits, swimwear, undergarments, and accessories are non-returnable.
  
  

• All returns must include an order packing slip that clearly indicates which items are being returned. If this is not filled out correctly, your return may experience issues in processing.
  
  

• All returns are refunded via store credit in the form of a Shaylaryn E-Gift Card.
  
  

• We are not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.
  
  

• Returns are processed within 2-4 business days after your item(s) are delivered to us.
  
  

• Damaged, defective, or incorrect items must be reported to Customer Service via email within 7 days of delivery.

Include a photo and description of the issue along with your Order Number to ensure a speedy resolution. We will work with you to correct the order as quickly as possible so that you can show off your Shaylaryn Style!